TERMS AND CONDITIONS
These terms and conditions shall apply to all orders placed through our website www.timebyme.com
TimeByMe is owned by TIMEBYME EURL with headquarters at 22 Chemin d’Agoretta, 64700 Hendaye ( France ) , and VAT Number : FR55803425859
All orders are placed through our website www.timebyme.com. TimeByMe sell only through Internet, there is no store to walk in.
Orders are confirmed by the customer at the end of a “double click” process which constitutes a formal, unconditional and irrevocable acceptance of the “Terms and Conditions” by the customer.
It is your responsibility to read the terms and conditions before placing an order with us.
3. Product description
The product description and images are based on information provided by the supplier. Therefore, TimeByMe is not responsible for any errors in such information.
TimeByMe reserves the right to change the descriptions and images at any time and without notice.
4. Prices and availability
All prices shown at our website www.timebyme.com include VAT and are shown in Pounds (£). The suppliers fix the retail prices. Prices shown at www.timebyme.com are valid except typographic mistake.
TimeByMe reserve the right to change the prices at any time.
When a purchased product is unavailable for reasons beyond our control, TimeByMe will contact the customer via e-mail and propose the following options:
- TimeByMe will pay to the customer the total amount of the order, or
- The customer would select another item of an equal or higher value to exchange it.
Orders are sent by certified courier or using DHL or Chronopost company. An e-mail will be sent to the customer, the day before receiving the order.
Shipping costs will be displayed on the product detail page, cart and checkout.
6. Payment methods
You can make the purchase of your orders securely through Paypal, bank transfer or credit card.
TimeByMe does not keep any information about your credit card. This information is always processed through a secure server.
All watches at www.timebyme.com have 2 years warranty minimum. For more details, please see the product description.
TimeByMe only offers original products directly purchased from authorized dealers, in their original packaging, new and with the instructions.
In the event that your watch has been damaged or has a fault, you must contact directly the brand or official supplier to activate the warranty and you must follow their instructions, and remember to include the purchase invoice.
Customers have 60 days from the receipt date of the product to return it. In this case, you can exchange it for another item or claim a refund of the total order.
You must first contact us by e-mail, to the following email address: mr@TimeByMe.com
In any case, TimeByMe only accepts returns or exchanges that meet the following requirements:
- The product must be in the same condition as delivered and shall keep, as far as possible, its original packaging and label.
- The customer must return the order in a protective box so the product will reach TimeByMe offices, with the maximum possible guarantees.
- The customer should include the return/change form, in the shipping. Contact us for the return/change form. Failure to include this form, the return/exchange could be delayed.
In case of replacement for a product with higher value, the customer will pay the difference in advance by bank transfer.
In case of replacement for a product with lower value, the difference shall be paid directly to the customer bank account.
TimeByMe refunds only the order amount, excluding shipping, within 30 days after the order receipt.
TimeByMe is not responsible for the return or replacement fees, or risks, except if there is malfunction or failure.
9. Discount coupons
TimeByMe reserves the right to cancel coupons when notice fraudulent use of them. Coupons are not cumulative and cannot be used if the chosen watch has already a discount.
10. Intellectual property
All elements (banners, images, etc.) that appear on the site www.timebyme.com are the property of TimeByMe.
If anyone wants to add a link to his personal or business website, he will first have to ask for permission to TimeByMe.
Any link forwarding TimeByMe web page that uses framing or inline-linking techniques is formally prohibited.
11. Personal data
The information and personal data requested from our customers, are strictly necessary for the management and tracking of orders, as well as for internal statistical purposes.
The customer is liable to receive from TimeByMe offers, services or information. At any time, customers may reject this service by contacting us.
TimebyMe is a company deeply concerned about the interests of their customers, and therefore we are concerned about your privacy and security thereof.
Our concern goes beyond compliance with current regulations. Therefore, we guarantee that all data provided will be treated with maximum confidentiality and security to prevent any alteration or loss of data, as well as any unauthorized access by third parties.
Privacy and Confidentiality
In accordance with the provisions of Organic Law 15/1999, of December 13, Protection of Personal Data (LOPD), we inform you that all personal data provided to us and provided to us throughout his business relationship with TimebyMe, by any means, will be included in a file, which TimebyMe is the only responsible, and will be treated with utmost confidentiality.
Our primary goal in collecting personal information is to provide you with a safe, smooth, efficient, and customized experience. You agree that we may use your personal information to:
- Provide the services and customer support you request.
- Resolve disputes, collect fees, and troubleshoot problems.
- Customize, measure and improve our services, content and advertising.
- Notified of our services and those of our partners and targeted marketing, service updates, and promotional offers based on your preferences for receiving communications.
- Compare information for accuracy and verify it with third parties.
Minors may not use our services and we ask minors 18 years and we do not provide any personal information. If You are a minor, you can use this service only with the assistance and under the supervision of their parents or guardians.
We use "cookies" (small files placed on your hard drive) on our website to help us to analyse the use made of it by users, to customize our services, content and advertising, measuring promotional effectiveness and promote safe trade and reliably. The information collected is completely anonymous and can never be associated with a particular user.
This information allows TimebyMe to adapt and improve their services to the user's interests. However, the user has the option to prevent the generation of cookies by selecting the appropriate option in your browser.
TimebyMe reserves the right to amend this policy to adapt to future legislative or case law, as well as industry practices.